All VertiAid orders are fulfilled from our United States warehouse and shipped via reliable carriers. This shipping policy outlines the details of delivery timelines, shipping fees, and international availability.
Orders are typically processed within one business day of being placed. Orders received on weekends or holidays are processed the next business day. Once your order is shipped, you will receive a tracking number by email.
We ship VertiAid to select international destinations. Delivery times vary by location.
International customers are responsible for any duties, taxes, or customs fees assessed by their local authorities.
Once your order ships, a confirmation email with tracking information is sent to the email address you provided at checkout. Please check your spam folder if you do not see it within 24 to 48 hours.
If your package is lost, damaged, or delayed beyond the expected delivery window, please contact BuyGoods customer support through the order-lookup portal. We work quickly to resolve delivery issues to your satisfaction.
Please double-check your shipping address before completing checkout. We cannot be responsible for orders shipped to incorrect addresses provided at checkout. If you notice an error immediately after ordering, contact customer support right away — we may be able to update the address before shipment.
Packages returned to us as undeliverable due to an incorrect address, refusal, or unclaimed status can be reshipped for an additional shipping fee, or refunded minus the original shipping cost.
Signature confirmation may be required at the carrier's discretion, particularly for high-value orders such as the 6-bottle package. If no one is available at delivery, the carrier will typically leave a notice with instructions for redelivery or pickup.
For any shipping-related questions, contact BuyGoods customer support through buygoods.com/orderlookup or email us at contact@vertiaid-product.com.
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